Questions & Answers

Frequently Asked Questions (FAQs)

Making A Decision About Care For Yourself Or A Loved One Is Never Easy. To Be Comfortable With Your Options, You Need Answers. This Page Give You The Answers You Need. Take At Look At Our Useful Information Pages For More Information About Home Care And The Services We Provide

At Acer Healthcare We Agree A ‘Care Plan’ Which Details Exactly What You Have Agreed With Us During The First Visit. This Is The Worklist For The Care Staff For Each Visit. Care Plans Can Be Modified If You Think You Need To Change The Tasks That The Care Staffs Do During The Visits.

This Will Depend On The Number Of Visits You May Receive. We At Acer Healthcare Will All That Is Possible To Have Your Regular Care Staff To Ensure That You Receive Continuity Of Care. But In The Care Of Emergency And Care Staff Holidays, We Will Have A Replacement Staff. This Will Be Communicated To You From The Office.

• Care And Compassion • Trust And Respect • Deliver And Achieve

This Depends On Who Is Paying For The Care. We Agree On The Terms Before We Start The Package. We Will Initiate A Bill For The Care Or Service Twice Each Month. If You Wish To Pay By Standing Order (to Save You Having To Remember To Write Out A Cheque) Just Let Us Know. BACs Transfer Or Cheques Are Other Methods Of Payments

We Are Open Monday – Friday 9am – 5pm. There Is An Out Of Hours Service For Any Urgent Issues About Your Care, Manned Daily Between 7am – 10pm. The Service Is Available Between – 7am And 10pm Seven Days Per Week.
Dementia Care

Dementia Care By Acer Healthcare

Dementia Care Is All About Helping You Or A Relative To Have The Support They Need To Carry On Living In Their Own Home. Our Carers Always Work To Follow A Routine That You’re Used To And Comfortable With, Maintaining Independence As Much As Possible, And Always Promoting The Highest Standard Of Care For The Person They’re Supporting. We Know How Difficult It Can Be To Care For A Person Who Is Suffering From Dementia.

We Are Here To:

  • help The Person Stay Calm And Oriented
  • make Dressing And Grooming Easier
  • talk To The Person
  • help With Memory Loss
  • manage Behaviour And Sleep Problems
  • encourage Activities That Are Both Stimulating And Enjoyable

Our Experienced And Highly Trained Caregivers Provide The Highest Quality Of Care To Both Individuals And Their Families. Our Goal Is To Help Dementia Patients And Their Loved Ones To Live Happy And Fulfilling Lives.

Dementia Facts And Stats

What Is Dementia?

Dementia Describes Different Brain Disorders That Trigger A Loss Of Brain Function. These Conditions Are All Usually Progressive And Eventually Severe.

Alzheimer's Disease Is The Most Common Type Of Dementia, Affecting Between 50 And 75 Per Cent Of Those Diagnosed.

Other Types Of Dementia Include Vascular Dementia Affecting Up To 20 Per Cent Of Those Diagnosed, Frontotemporal Dementia Affecting 2 Per Cent And Dementia With Lewy Bodies Between 10 And 15 Per Cent.

Symptoms Of Dementia Include Memory Loss, Confusion And Problems With Speech And Understanding And Sadly It Is A Terminal Condition.

Who Is Affected?

  • There Are Currently Around 850,000 People With Dementia In The UK. This Is Projected To Rise To 1.6 Million By 2040.
  • 209,600 Will Develop Dementia This Year, That As One Every Three Minutes.
  • 1 In 6 People Over The Age Of 80 Have Dementia.
  • 70 Per Cent Of People In Care Homes Have Dementia Or Severe Memory Problems.
  • There Are Over 42,000 People Under 65 Living With Dementia In The UK.
  • More Than 25,000 People From Black, Asian And Minority Ethnic Groups In The UK Are Affected.

If You Would Like Any Further Information About Our Services, Please Reach Out To Us Today. 


Request A Call Back

To Enquire About Any Of The Services We Provide, Call Us On 0121xxxxxxx, Or Please Use This Form To Let Us Know How We Can Help – We Are Happy To Call Or Email You To Discuss Your Needs At Your Convenience. We Will Discuss Your Care Needs And Outline The Personalised Support Package That Would Suit You Or Your Relative Best