Questions & Answers

Frequently Asked Questions (FAQs)

Making A Decision About Care For Yourself Or A Loved One Is Never Easy. To Be Comfortable With Your Options, You Need Answers. This Page Give You The Answers You Need. Take At Look At Our Useful Information Pages For More Information About Home Care And The Services We Provide

At Acer Healthcare We Agree A Care Plan Which Details Exactly What You Have Agreed With Us During The First Visit. This Is The Worklist For The Care Staff For Each Visit. Care Plans Can Be Modified If You Think You Need To Change The Tasks That The Care Staffs Do During The Visits.

This Will Depend On The Number Of Visits You May Receive. We At Acer Healthcare Will All That Is Possible To Have Your Regular Care Staff To Ensure That You Receive Continuity Of Care. But In The Care Of Emergency And Care Staff Holidays, We Will Have A Replacement Staff. This Will Be Communicated To You From The Office.

1. Care And Com 2. Trust And Respect 3. Deliver And Achieve

This Depends On Who Is Paying For The Care. We Agree On The Terms Before We Start The Package. We Will Initiate A Bill For The Care Or Service Twice Each Month. If You Wish To Pay By Standing Order (to Save You Having To Remember To Write Out A Cheque) Just Let Us Know. BACs Transfer Or Cheques Are Other Methods Of Payments

We Are Open Monday to Friday 9am to 5pm. There Is An Out Of Hours Service For Any Urgent Issues About Your Care, Manned Daily Between 7am to 10pm. The Service Is Available Between 7am And 10pm Seven Days Per Week.
Palliative Care

Palliative Care By Acer Healthcare

Palliative Or End Of Life Care Is Not Something That Anyone Wants To Have To Think About, But You Can Rest Assured That When The Time Comes, Your Loved One Will Be Cared For In The Most Respectful And Comforting Manner.

Our Caring And Compassionate Teams Understand The Importance Of Observing Your Loved One As Wishes While Supporting Them And You Through This Extremely Sensitive And Difficult Time.

Our Fully Trained Care Assistants Offer Sensitive Care And Support To Help You And Your Loved Ones Through The Difficult Times. Your Acer Healthcare Palliative Care Team Can Provide The Emotional And Practical Support You Need At Any Time, From When You Receive A Diagnosis Until The Final Months.

We Can Support You And Your Family With Two Kinds Of Care:

Palliative Live In Care

Palliative Care At Home

Our Care Services Cover:

  • Providing Personal Care
  • Helping With Emotional And Spiritual Issues And Any Concerns You May Have
  • Administering Medication, Oxygen, And Managing Pain And All Other Symptoms
  • Preparing Meals
  • Washing, Cleaning And Shopping
  • Supporting Family Members And Helping With Any Plans That Need To Be Made
  • Looking After Pets, So You Don At Need To Worry About Them
  • Liaising With Healthcare Professionals

 Together With Your Family Carer Or Anyone Else Involved In Your Care. We Can Create A Person-centred Care Plan, Of Palliative Care Which Gives You The Level Of Support You Need And Gives Your Family A Break.

If You Would Like Any Further Information About Our Services, Please Reach Out To Us Today


Request A Call Back

To Enquire About Any Of The Services We Provide, Call Us On 01212691555, Or Please Use This Form To Let Us Know How We Can Help We Are Happy To Call Or Email You To Discuss Your Needs At Your Convenience. We Will Discuss Your Care Needs And Outline The Personalised Support Package That Would Suit You Or Your Relative Best