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Questions & Answers

Frequently Asked Questions (FAQs)

Making A Decision About Care For Yourself Or A Loved One Is Never Easy. To Be Comfortable With Your Options, You Need Answers. This Page Give You The Answers You Need. Take At Look At Our Useful Information Pages For More Information About Home Care And The Services We Provide

At Acer Healthcare We Agree A ‘Care Plan’ Which Details Exactly What You Have Agreed With Us During The First Visit. This Is The Worklist For The Care Staff For Each Visit. Care Plans Can Be Modified If You Think You Need To Change The Tasks That The Care Staffs Do During The Visits.

This Will Depend On The Number Of Visits You May Receive. We At Acer Healthcare Will All That Is Possible To Have Your Regular Care Staff To Ensure That You Receive Continuity Of Care. But In The Care Of Emergency And Care Staff Holidays, We Will Have A Replacement Staff. This Will Be Communicated To You From The Office.

• Care And Compassion • Trust And Respect • Deliver And Achieve

This Depends On Who Is Paying For The Care. We Agree On The Terms Before We Start The Package. We Will Initiate A Bill For The Care Or Service Twice Each Month. If You Wish To Pay By Standing Order (to Save You Having To Remember To Write Out A Cheque) Just Let Us Know. BACs Transfer Or Cheques Are Other Methods Of Payments

We Are Open Monday – Friday 9am – 5pm. There Is An Out Of Hours Service For Any Urgent Issues About Your Care, Manned Daily Between 7am – 10pm. The Service Is Available Between – 7am And 10pm Seven Days Per Week.
Respite Care

Respite Calls By Acer Healthcare

If You Are The Primary Care Giver For A Loved One, We Know How Important It Is For You To Have Someone To Trust When You Are Taking A Break From Your Day-to-day Care Duties. We Offer A Friendly, Reliable Face To Support Your Loved One When You Take Some Much-needed Time For Yourself. 

What Is Respite Care?

Respite Care Is Usually A Short-term Package Of Care. Respite Care From Acer Healthcare Would Take Place In Their Own Home And Allow You, As Their Usual Carer, Time To Rest And Take Care Of Yourself So You Are Better Able To Take Care Of Them. Our Respite Care Services Can Be Planned As A One-off Or Regular Weekly Visits, To Provide Peace Of Mind That Your Loved One Is In Safe Hands. We Treat All Our Clients With Compassion, Respect And Patience And Our Carers Are Trained To High-quality Standards So You Know You Can Trust Us.

If You Would Like Any Further Information About Our Services, Please Reach Out To Us Today 

Appointments

Request A Call Back

To Enquire About Any Of The Services We Provide, Call Us On 0121xxxxxxx, Or Please Use This Form To Let Us Know How We Can Help – We Are Happy To Call Or Email You To Discuss Your Needs At Your Convenience. We Will Discuss Your Care Needs And Outline The Personalised Support Package That Would Suit You Or Your Relative Best