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Questions & Answers

Frequently Asked Questions (FAQs)

Making A Decision About Care For Yourself Or A Loved One Is Never Easy. To Be Comfortable With Your Options, You Need Answers. This Page Give You The Answers You Need. Take At Look At Our Useful Information Pages For More Information About Home Care And The Services We Provide

At Acer Healthcare We Agree A ‘Care Plan’ Which Details Exactly What You Have Agreed With Us During The First Visit. This Is The Worklist For The Care Staff For Each Visit. Care Plans Can Be Modified If You Think You Need To Change The Tasks That The Care Staffs Do During The Visits.

This Will Depend On The Number Of Visits You May Receive. We At Acer Healthcare Will All That Is Possible To Have Your Regular Care Staff To Ensure That You Receive Continuity Of Care. But In The Care Of Emergency And Care Staff Holidays, We Will Have A Replacement Staff. This Will Be Communicated To You From The Office.

• Care And Compassion • Trust And Respect • Deliver And Achieve

This Depends On Who Is Paying For The Care. We Agree On The Terms Before We Start The Package. We Will Initiate A Bill For The Care Or Service Twice Each Month. If You Wish To Pay By Standing Order (to Save You Having To Remember To Write Out A Cheque) Just Let Us Know. BACs Transfer Or Cheques Are Other Methods Of Payments

We Are Open Monday – Friday 9am – 5pm. There Is An Out Of Hours Service For Any Urgent Issues About Your Care, Manned Daily Between 7am – 10pm. The Service Is Available Between – 7am And 10pm Seven Days Per Week.
Live In Care

Live In Care Or 24 Hour Care Provided By Acer Healthcare

Live-in Care Is The Solution If You Need 24/7 Care And Support With Everyday Life But Prefer To Remain In Your Own Home. At Acer Healthcare We Provide A Trained Live-in Carer To Help You Live Life As You Choose In The Comfort Of Your Own Home, Enabling You To Enjoy Being With Your Husband Or Wife, Garden, Pets, Friends, And Neighbours.

You May Need Help With Tasks Around The Home, The Reassurance Of Regular Companionship, Or Daily Support And Assistance With Personal Care.

Whatever Your Needs, You’ll Be Able To Make Choices About The Things You Want To Do With Your Life. Your Live-in Carer Can Help You Stay In Touch With Your Family, Friends And With The Wider Community, And Continue Your Interests And Hobbies.

We Can Provide A Variety Of Live-in Support, Including But Not Limited To:

  • Household And Lifestyle Management
  • Dietary And Nutritional Requirements
  • Mobility Support
  • Personal Care
  • Companionship
  • Medication Administration
  • Dementia Care
  • Rehabilitation Support
  • Respite Care
  • Complex Care Needs
  • End Of Life Care  

What Does Live In Care Mean?

Live In Care Means Having A Fully Trained Carer Living With You In Your Own Home. Your Live-in Carer Will Support You With Your Specific Care Needs To Keep You Comfortable And Independent At Home

What Is Expected Of A Live-in Carer?

To Ensure A Person’s Continued Quality Of Life The Personal Care Duties Performed By A Live-in Carer May Include Their Bathing, Washing And Dressing, And Assisting With Their Personal And Oral Hygiene, Toileting, And Maintenance Of Their Appearance.

Who Will Provide Your Care?

All Our Live-in Care Assistants Are Employed And Trained Directly By Acer Healthcare And Receive Professional Developments And Regular Supervision. Each Care Assistant Is Trained And Carefully Matched To Your Individual Requirements.

How Do I Arrange Live In Care?

However, Complicated You May Think Your Care Needs Are; Live In Care Can Help - Call Us Today To Discuss The Options Available And We Will Be Able To Guide You Through The Whole Process.

Appointments

Request A Call Back

To Enquire About Any Of The Services We Provide, Call Us On 0121xxxxxxx, Or Please Use This Form To Let Us Know How We Can Help – We Are Happy To Call Or Email You To Discuss Your Needs At Your Convenience. We Will Discuss Your Care Needs And Outline The Personalised Support Package That Would Suit You Or Your Relative Best