Questions & Answers

Frequently Asked Questions (FAQs)

Making A Decision About Care For Yourself Or A Loved One Is Never Easy. To Be Comfortable With Your Options, You Need Answers. This Page Give You The Answers You Need. Take At Look At Our Useful Information Pages For More Information About Home Care And The Services We Provide

At Acer Healthcare We Agree A ‘Care Plan’ Which Details Exactly What You Have Agreed With Us During The First Visit. This Is The Worklist For The Care Staff For Each Visit. Care Plans Can Be Modified If You Think You Need To Change The Tasks That The Care Staffs Do During The Visits.

This Will Depend On The Number Of Visits You May Receive. We At Acer Healthcare Will All That Is Possible To Have Your Regular Care Staff To Ensure That You Receive Continuity Of Care. But In The Care Of Emergency And Care Staff Holidays, We Will Have A Replacement Staff. This Will Be Communicated To You From The Office.

• Care And Compassion • Trust And Respect • Deliver And Achieve

This Depends On Who Is Paying For The Care. We Agree On The Terms Before We Start The Package. We Will Initiate A Bill For The Care Or Service Twice Each Month. If You Wish To Pay By Standing Order (to Save You Having To Remember To Write Out A Cheque) Just Let Us Know. BACs Transfer Or Cheques Are Other Methods Of Payments

We Are Open Monday – Friday 9am – 5pm. There Is An Out Of Hours Service For Any Urgent Issues About Your Care, Manned Daily Between 7am – 10pm. The Service Is Available Between – 7am And 10pm Seven Days Per Week.
Spinal Injuries

Spinal Cord Injury Care By Acer Healthcare

The Nature Of Spinal Cord Injury Means That, For Many People, It Is A Sudden And Often Devastating Diagnosis Because Of Accident, Infection, Or Disease. The Lengthy Spell In Hospital That Many People Experience Can Leave A Lot Of Time For Reflection, As The Person Adjusts To Their Injury, And Concerns About How They Will Manage In The Long-term. We At Acer Healthcare Aim To Make Living With A Spinal Injury Something That A Person Can Do Positively And With All The Support They Need To Face New Challenges.

What Is Spinal Injury?

Spinal Injury Is When The Spinal Cord, A Thick Bundle Of Nerves Connected To The Brain, Becomes Damaged, So The Brain Can No Longer Communicate As Effectively With The Person As Body. A Spinal Injury May Be Referred To As Incomplete Because The Person Still Has Some Functionality And/or Sensation Below Their Injury, Or Complete, Because Functionality And Sensation Have Been Completely Lost. Incomplete Spinal Injuries Are Becoming More Common As Medical Responses And Treatments Are Refined To Care For People With Spinal Cord Damage More Appropriately.

Treatment For Spinal Injury Focuses On Rehabilitation.

If You Would Like Any Further Information About Our Services, Please Reach Out To Us Today.


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To Enquire About Any Of The Services We Provide, Call Us On 0121xxxxxxx, Or Please Use This Form To Let Us Know How We Can Help – We Are Happy To Call Or Email You To Discuss Your Needs At Your Convenience. We Will Discuss Your Care Needs And Outline The Personalised Support Package That Would Suit You Or Your Relative Best