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Questions & Answers

Frequently Asked Questions (FAQs)

Making A Decision About Care For Yourself Or A Loved One Is Never Easy. To Be Comfortable With Your Options, You Need Answers. This Page Give You The Answers You Need. Take At Look At Our Useful Information Pages For More Information About Home Care And The Services We Provide

At Acer Healthcare We Agree A Care Plan Which Details Exactly What You Have Agreed With Us During The First Visit. This Is The Worklist For The Care Staff For Each Visit. Care Plans Can Be Modified If You Think You Need To Change The Tasks That The Care Staffs Do During The Visits.

This Will Depend On The Number Of Visits You May Receive. We At Acer Healthcare Will All That Is Possible To Have Your Regular Care Staff To Ensure That You Receive Continuity Of Care. But In The Care Of Emergency And Care Staff Holidays, We Will Have A Replacement Staff. This Will Be Communicated To You From The Office.

1. Care And Com 2. Trust And Respect 3. Deliver And Achieve

This Depends On Who Is Paying For The Care. We Agree On The Terms Before We Start The Package. We Will Initiate A Bill For The Care Or Service Twice Each Month. If You Wish To Pay By Standing Order (to Save You Having To Remember To Write Out A Cheque) Just Let Us Know. BACs Transfer Or Cheques Are Other Methods Of Payments

We Are Open Monday to Friday 9am to 5pm. There Is An Out Of Hours Service For Any Urgent Issues About Your Care, Manned Daily Between 7am to 10pm. The Service Is Available Between 7am And 10pm Seven Days Per Week.

Appointments

Request A Call Back

To Enquire About Any Of The Services We Provide, Call Us On 01212691555, Or Please Use This Form To Let Us Know How We Can Help We Are Happy To Call Or Email You To Discuss Your Needs At Your Convenience. We Will Discuss Your Care Needs And Outline The Personalised Support Package That Would Suit You Or Your Relative Best